Shipping

Thank you for shopping with DVC Clothing.

This page explains how we ship orders, where we deliver, and what to expect at each stage. For returns and refunds, please see our separate Returns and Refund Policy pages.

Where we ship

We currently ship to:

  • United Kingdom (mainland UK and most UK postcodes)
  • Nepal (selected areas via international courier)

If you are unsure whether we deliver to your address, please contact us before placing your order.

Carriers we use

We mainly use Royal Mail for UK deliveries. Depending on the size, weight, value, and destination of your order, we may also use other trusted couriers. The carrier for your order will be shown in your dispatch confirmation email along with your tracking details.

Processing time

  • Orders are usually processed and dispatched within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or UK bank holidays may be processed on the next working day.
  • During busy periods (sales, festivals, or new launches), processing times may be slightly longer. We will update our website or contact you if there are significant delays.

UK delivery times

For UK orders shipped via Royal Mail or similar services:

  • Standard delivery: typically 2–5 working days after dispatch
  • Delivery times are estimates and not guaranteed, as they depend on the carrier and your location

You will receive a dispatch email with tracking information (where available) once your order leaves our warehouse.

Nepal delivery times

For Nepal orders sent by international courier:

  • Typical delivery time: 7–14 working days after dispatch
  • Delivery times can vary due to customs clearance, local holidays, and remote locations

You will receive a tracking link by email once your order has been dispatched. Please keep an eye on your email and phone for updates from the courier and customs.

Shipping costs and free shipping

Shipping costs are calculated at checkout based on your location, order weight, and the service used.

We offer free UK shipping on orders over £50 (before any discounts). For orders below this amount, standard shipping charges will apply and are shown at checkout.

Shipping charges for Nepal orders are also shown at checkout and may vary depending on weight and destination.

Tracking your order

Once your order is dispatched, you will receive an email with:

  • Your tracking number
  • A link to track your parcel on the carrier’s website

If you do not receive a tracking email within 3 business days of placing your order, please check your spam/junk folder and then contact us.

Customs, duties, and taxes (Nepal and other international orders)

For international shipments (including Nepal):

  • The product price and shipping fee do not include any customs duties, import taxes, VAT, or clearance fees that may apply in your country.
  • These charges, if any, are the customer’s responsibility and are usually collected by the courier or customs office before or upon delivery.
  • Rates and rules vary by country and can change without notice. We recommend checking with your local customs office if you are unsure.

We do not control these charges and cannot predict the exact amount you may need to pay.

Delivery issues: delays, lost, or damaged parcels

Delays
If your parcel is later than the expected delivery window, please:

  1. Check your tracking information.
  2. Allow a few extra working days for carrier delays, especially during busy periods or for international shipments.
  3. If there is no movement for an extended period, contact us with your order number and tracking details.

Lost parcels
If your tracking shows the parcel as delivered but you have not received it:

  • Check with neighbours, building reception, or your local delivery office.
  • If you still cannot locate it, contact us within 7 days of the marked delivery date so we can investigate.

Damaged on arrival
If your items arrive damaged:

  • Contact us within 7 days of delivery with photos of the damage and your order number.
  • We will advise you on the next steps, which may include a replacement or refund depending on the situation.

Address accuracy

Please make sure your shipping address and phone number are correct at checkout. We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses provided by the customer.

If you need to change your address after placing an order, contact us as soon as possible. We can only update addresses if the order has not yet been dispatched.

Contact us

If you have any questions about shipping, tracking, or delivery, please contact us via our Contact page or the details in our Contact Information policy.